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3 Ways to Solve Customer Service Issues with VoIP

Posted by Jessica Kisner on Jun 11, 2018 9:00:00 AM

VoIP-Communications-TechnologyThe goal of most companies is to keep current customers happy and to get new ones by offering great services and support. One of the best ways that you can continue to deliver excellent customer service is to actually be accessible to your customers. This is where Voice over IP (VoIP) comes into play with helping to improve your communication and customer satisfaction.

This service allows businesses to handle customer calls in a professional and efficient manner. VoIP offers clever calling features and capabilities and can be a real asset to your business when it comes to improving your customer support. Does your business experience any issues in the communication realm of customer support? Implementing VoIP could be the right solution for you.

Missing customer calls

It's frustrating for customers when they can't get in touch with you. Not only are you missing out on an opportunity to speak with your customers, you run the risk of losing their business as well. However, this service offers a simple solution to reduce the risk of missing calls.

Solution: By using the 'Multi-Route' option, you can easily configure incoming calls to ring on both your office phone and cell phone at the same time. This leaves you with the opportunity to answer those important calls no matter where you are. This is a great feature to use if you spend a lot of time away from your desk or traveling.

If you can't avoid missing a call, handle things professionally

Sometimes missing a call is unavoidable - for example, when you're driving. In this scenario, the way you handle a missed call is a reflection of you and your business. VoIP offers a solution to allow you to address a missed call in a manner that is customized.

Solution: With Voicemail to Email, you can set your phone up so you can receive an email telling you who called and when along with their recorded message. This serves as a great on-the-go reminder to call that person back on time.

Get your customer's call to the right place on the first try

We've all been there, spending time in a never-ending loop on-hold trying to get to the right person on the phone. It's easy for a customer to become frustrated when they call a business and find themselves being passed from one person to the next.

Solution: Some VoIP calling features like Call Transfer and IVR can help you to ensure your customers call gets to the right place with total ease. By setting up an IVR menu, customers can “Press 1 for Sales; Press 2 for Customer Services" and so on, ensuring time is not wasted transferring calls. If the caller presses no option and holds for the call to go through anyway, the attended Call Transfer feature will help you get the call to the correct place.

This service can be used as a great solution to help to combat negative customer experiences when contacting your business. In a perfect world, there would be an easy solution to every customer service issue. Who knows, we could have that in the future. But, today we have great services like VoIP that make communication and customer care simple.

VoIP is a reliable and affordable way to communicate for the modern business. Interested in learning more about how this solution can benefit your business? Look no further. SumnerOne is here to answer your questions and have you back on the road to excellent customer communication with VoIP. Our business has a deeply rooted commitment to customer service. Let us show you how together we can achieve a solution that will work for your business. Give us a call for more information. We'll make the switch easy.

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 Originally published June 11, 2018, updated August 10, 2018

Topics: VoIP