Since 1867 and the first phone conversation when Mr. Bell asked Mr. Watson to come into the next room, the telephone has continued to change. Rotary, wall, touchpads, cordless, cell, satellite--technology has come a long way in one hundred and fifty years. In 2019, people use phones regularly for personal and business use. Staying on top of important dates with calendar apps, checking in with coworkers using collaborative software, perusing e-mails between meetings, and sending text messages are all modern conveniences that Alexander Graham Bell wouldn't have dreamed of. All of those listed capabilities, however, are performed on a mobile phone. Mobile phones get replaced when their contracts expire or when they require service. What about office phone systems? When are they usually upgraded?
VoIP a great phone service alternative for businesses to stay connected in an age where technology is changing and expensive. In technical terms, VoIP refers to a system that routes voice calls over an internet connection rather than through a phone line. VoIP is not only cost-effective, it's also a great service to add to the productivity of your business. Think it sounds too good to be true? It's not.
The goal of most companies is to keep current customers happy and to get new ones by offering great services and support. One of the best ways that you can continue to deliver excellent customer service is to actually be accessible to your customers. This is where Voice over IP (VoIP) comes into play with helping to improve your communication and customer satisfaction.
What is VoIP? The word is definitely fun to say, but what exactly does it mean for you and your business? VoIP is a term that refers to Voice over Internet Protocol. Still, what does that mean? This service is also known as internet telephony, it converts voice vibrations to compressed digital signals that translate to internet protocol (IP) packets. These IP packets are then transmitted and converted into a regular telephone signal. In essence, it allows computer users and businesses to make telephone calls from a desktop computer or other connected devices that are equipped with VoIP technology. This sounds like a valuable tool for businesses, but the other features and bonuses attached to switching to VoIP technology are just as great.