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Recent Posts

6 Reasons to Use a Session Border Controller (SBC) in your Phone System

Posted by Jenni Duke on Oct 23, 2019 10:38:05 AM


If you’re new to the world of unified communications, or managed voice, learning the different components can be a bit daunting. Just keeping the acronyms involved in these new phone systems straight can be confusing. Take SBC, for example. SBC is an acronym for Session Border Controller—a network element deployed to protect SIP based VoIPs. SIP (Session Initiation Protocol) is another acronym for a signaling protocol that initiates, maintains, and terminates voice, video, and messaging applications—all functions usually included in VoIP services. VoIP stands for Voice over Internet Protocol, which essentially is voice and related services over the internet. (If you’re interested in learning more about VoIP, there’s a helpful blog about it here.)

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Topics: VoIP

Does your business phone system need an upgrade?

Posted by Jenni Duke on Sep 23, 2019 8:30:00 AM

Since 1867 and the first phone conversation when Mr. Bell asked Mr. Watson to come into the next room, the telephone has continued to change. Rotary, wall, touchpads, cordless, cell, satellite--technology has come a long way in one hundred and fifty years. In 2019, people use phones regularly for personal and business use. Staying on top of important dates with calendar apps, checking in with coworkers using collaborative software, perusing e-mails between meetings, and sending text messages are all modern conveniences that Alexander Graham Bell wouldn't have dreamed of. All of those listed capabilities, however, are performed on a mobile phone. Mobile phones get replaced when their contracts expire or when they require service. What about office phone systems? When are they usually upgraded?

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Topics: VoIP, managed services

Business Phone Systems - Saving You Time and Money

Posted by Jessica Kisner on Aug 7, 2018 10:00:00 AM

VoIP a great phone service alternative for businesses to stay connected in an age where technology is changing and expensive. In technical terms, VoIP refers to a system that routes voice calls over an internet connection rather than through a phone line. VoIP is not only cost-effective, it's also a great service to add to the productivity of your business. Think it sounds too good to be true? It's not.

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Topics: Technology, VoIP

In Case You Missed Us: VoIP on Tech Talk with KTRS

Posted by Carrie Grimsley on Jun 14, 2018 9:00:00 AM
This week on Tech Talk with the Guy Phillips Show, we got the low down on Voice over IP or VoIP from SumnerOne’s very own Chadd Haselhorst. If you've never heard of VoIP, it's a phone system housed in "the cloud." In English, VoIP calls travel over your data lines rather than old-fashioned phone lines. Rather than having your voice travel over traditional phone cables, your calls are routed through the ever-present data “cloud.”
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Topics: Technology, VoIP, Tech Talk

3 Ways to Solve Customer Service Issues with VoIP

Posted by Jessica Kisner on Jun 11, 2018 9:00:00 AM

The goal of most companies is to keep current customers happy and to get new ones by offering great services and support. One of the best ways that you can continue to deliver excellent customer service is to actually be accessible to your customers. This is where Voice over IP (VoIP) comes into play with helping to improve your communication and customer satisfaction.

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Topics: VoIP

Life Hack: Making Communication Easy with VoIP

Posted by Jessica Kisner on Mar 22, 2018 8:00:00 AM

What is VoIP? The word is definitely fun to say, but what exactly does it mean for you and your business? VoIP is a term that refers to Voice over Internet Protocol. Still, what does that mean? This service is also known as internet telephony, it converts voice vibrations to compressed digital signals that translate to internet protocol (IP) packets. These IP packets are then transmitted and converted into a regular telephone signal. In essence, it allows computer users and businesses to make telephone calls from a desktop computer or other connected devices that are equipped with VoIP technology. This sounds like a valuable tool for businesses, but the other features and bonuses attached to switching to VoIP technology are just as great.

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Topics: Small Business, Technology, VoIP