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In Case You Missed Us: VoIP on Tech Talk with KTRS

Posted by Carrie Grimsley on Jun 14, 2018 9:00:00 AM
This week on Tech Talk with the Guy Phillips Show, we got the low down on Voice over IP or VoIP from SumnerOne’s very own Chadd Haselhorst. If you've never heard of VoIP, it's a phone system housed in "the cloud." In English, VoIP calls travel over your data lines rather than old-fashioned phone lines. Rather than having your voice travel over traditional phone cables, your calls are routed through the ever-present data “cloud.”
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Topics: Technology, VoIP

3 Ways to Solve Customer Service Issues with VoIP

Posted by Jessica Kisner on Jun 11, 2018 9:00:00 AM

The goal of most companies is to keep current customers happy and to get new ones by offering great services and support. One of the best ways that you can continue to deliver excellent customer service is to actually be accessible to your customers. This is where Voice over IP (VoIP) comes into play with helping to improve your communication and customer satisfaction.

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Topics: VoIP

Life Hack: Make Communicating Easier with VoIP

Posted by Jessica Kisner on Mar 22, 2018 8:00:00 AM

What is VoIP? The word is definitely fun to say, but what exactly does it mean for you and your business? VoIP is a term that refers to Voice over Internet Protocol. Still, what does that mean? This service is also known as internet telephony, it converts voice vibrations to compressed digital signals that translate to internet protocol (IP) packets. These IP packets are then transmitted and converted into a regular telephone signal. In essence, it allows computer users and businesses to make telephone calls from a desktop computer or other connected devices that are equipped with VoIP technology. This sounds like a valuable tool for businesses, but the other features and bonuses attached to switching to VoIP technology are just as great.

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Topics: Small Business, Technology, VoIP